Frequently Asked Questions

Frequently Asked Questions

What is your refund policy?

Design phase (before approval): 100% refund. Hand-painting in progress: 50% refund. After completion: touch-ups only. See Returns & Refunds.

How long does a portrait take?

Standard orders ship in 3–4 weeks. Rush service ($79) cuts delivery time in half.

How many photos should I upload?

1–3 clear reference photos showing the face and expression you want captured.

Do you create memorial portraits?

Yes. Choose our Memorial Soft Light style for a gentle, respectful treatment.

More questions?

Contact us or visit Support FAQ.